Overview
Ignite Health provides Telehealth services in the form of Primary Care and Urgent Care. You have unlimited access to board-certified physicians 24/7/365, nationwide.
Key Benefits:
No copays, no deductibles, no surprise bills
24/7/365 access to board-certified Primary Care Physicians
Coverage for the whole family
Phone or video consultations available
How to Use
How do I schedule a telehealth appointment?
Log in to the Ignite Health App
Navigate to My Benefits
Select the Primary Care or Urgent Care tile
Schedule an appointment or request an on-demand consultation
When should I use Virtual Urgent Care vs Virtual Primary Care?
Virtual Urgent Care: sudden issues needing same-day care
Virtual Primary Care: ongoing care, annual visits, chronic conditions
Not sure? Start with Virtual Urgent Care -- they'll guide you.
For emergency situations (chest pain, trouble breathing, severe bleeding), call 911 immediately.
FAQs
Can I get prescriptions through telehealth?
Yes. Providers can prescribe medications when appropriate, which can be sent to your preferred pharmacy. Doctors cannot prescribe controlled substances or certain pain medications. Prescriptions can only be issued within the United States.
Is there a copay for telehealth visits?
Telehealth visits are included at no additional cost.
What specialties are available?
Physicians specialize in Emergency Medicine, Family Practice, and Internal Medicine. Specialty care (e.g., dermatology, podiatry) is not currently offered. However, doctors can review and provide advice for common dermatology issues within their scope.
Will I see the same doctor each time?
The next available doctor based on your location and time zone will be assigned to your case. All doctors can access previous consultation notes to ensure continuity of care. However, seeing the same doctor is not guaranteed.
Are there limitations to virtual care?
All medical treatment, diagnosis, and prescription decisions are at the doctor's professional discretion. While physicians aim to address all medical concerns, there are inherent limitations to virtual telemedicine. If a doctor determines they are unable to treat a condition remotely, they will advise on next steps for in-person care.
How do I add a dependent for telehealth?
Please contact [email protected] for assistance adding a dependent for Telehealth.
What conditions can be treated via telehealth?
Physicians can diagnose and treat a wide range of non-emergency conditions, including:
Abdominal Pain / Cramps
Abscess
Acid Reflux
Allergies
Animal / Insect Bite
Arthritis
Asthma
Backache
Blood Pressure Issues
Bronchitis
Bowel / Digestive Issues
Cellulitis
Cold
Constipation
Cough / Croup
COVID Symptoms
Diarrhea
Dizziness
Eye Infection / Irritation
Fever
Flu
Gas
Gout
Headache / Migraine
Joint Pain / Swelling
Laryngitis
Pink Eye
Poison Ivy / Oak
Rash / Skin Injury
Respiratory Infection
Sinusitis
Sore Throat
Sprains & Strains
Strep
Tonsillitis
Vaginal / Menstrual Issues
Yeast Infection
And more
For emergency situations (chest pain, trouble breathing, severe bleeding), call 911 immediately.
