Overview
Doctegrity is the vendor that provides the Employee Assistance Program (EAP) benefit for your Ignite Health plan. Through Doctegrity, you have access to licensed mental and behavioral health counselors and therapists with in-the-moment support by phone, voice, or text. True short-term mental health therapy with 100% follow-up with the same therapist. $0 Copay.
Therapy on your time:
Talk or text with one of our licensed Mental Health Professionals, 24/7/365 nationwide
No insurance needed
You and your whole family have access
No co-pays or surprise bills
Access to life coaching, crisis management, nutritional counseling, and more
How to Use
Option 1: Access via App
Log in to the Ignite Health App
Navigate to the My Benefits tab
Select the Employee Assistance tile
Choose from available services including Mental Health Sessions and Life Coaching
Schedule your consultation or start an on-demand session
Option 2: Call Doctegrity
Call Doctegrity directly at (888) 438-1008 ext. 4
Speak to a licensed therapist or counselor
Available 24 hours a day, 365 days a year in English or Spanish
What if I'm in crisis?
National Crisis Text Line
If you or someone you know is in crisis, you can text a trained crisis counselor anytime.
Text HOME to 741741
This is a free, national resource available 24/7. The Crisis Text Line is separate from Doctegrity services and is available to anyone in the US.
Suicide and Crisis Lifeline
Call 988 for immediate support from the Suicide and Crisis Lifeline, available 24/7.
Emergency Services
Call 911 for life-threatening emergencies.
FAQ
How many sessions are included?
Counseling sessions through the EAP are short-term therapy with no copays or fees. In-between session support is also included.
Is teletherapy confidential from my employer?
Yes. All mental health services are confidential. Your employer does not have access to your therapy records.
Can I switch therapists?
Yes. You can change therapists at any time through the app.
How do I add a dependent for the EAP?
Up to six (6) dependents can be added per account. Doctegrity defines a "dependent" as anyone a primary member adds to their account, including immediate family or other residents at the primary member's home.
Dependents under 18: The primary account holder registers them and schedules consultations on their behalf.
Dependents 18 and over: Receive their own login credentials and can schedule their own appointments.
Step-by-step: Add a dependent for the EAP
Log in to the Ignite Health App.
Select Employee Assistance.
Tap the icon in the top right corner.
Select My Account.
Tap Dependents.
Select Add New Dependent.
Enter your dependent's information and save.
Contact/Support
Phone: (888) 438-1008 ext. 4
Crisis Text Line: Text HOME to 741741
Suicide and Crisis Lifeline: 988
Emergency: 911