General Program FAQs

Ignite Health Plan is a supplemental health and wellness program designed to provide employees with access to preventive care services such as telehealth, mental health support, prescription drug coverage, an FSA card for eligible expenses, and more — at no out-of-pocket cost to you.

You’ve been enrolled by your employer as part of a company-wide wellness initiative to enhance your healthcare access while also providing tax savings for you and the company.

No. There is no out-of-pocket cost to you. The program is funded through a combination of a pre-tax payroll deduction and a post-tax reimbursement — your net pay does not change.

You’re receiving:

This is not health insurance. It’s a supplemental wellness program that works alongside your existing insurance to give you easier access to care and wellness tools, with no copays, bills, or deductibles.

Eligibility is based on a variety of factors such as your wage, prior deductions, dependents, filing status, and more. The program works by taking a pretax deduction to lower your taxable income, then adding that deduction back post-tax. This process creates a tax savings that funds the program while keeping your net pay the same.

If you are not eligible, there are not enough tax savings available to fully fund the program. Enrolling you would have negatively impacted your take-home pay, and to ensure your paycheck remains consistent, we were unable to include you in the program.

Yes, but we strongly recommend taking advantage of the benefits. If you still wish to opt out, please provide your full name, email, and employer name to [email protected]. A support team member will ensure you're removed.

Yes, you’ll lose access to all benefits offered through the program — including telehealth, the FSA card, prescriptions, EAP and more!

We’re happy to help! Chat with us by clicking our logo in the bottom right corner, or contact us at (888) 438-1008 or [email protected]

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