The app is not loading. What should I do?
Try these steps:
Refresh the page or restart the app
Clear your browser cache or app data
Check your internet connection
Try a different browser or device
If issues persist, contact [email protected].
I'm getting an error message. How do I fix it?
Note the exact error message and contact [email protected] with a screenshot if possible.
Why is the app asking for permissions I don't want to give?
Some features require permissions (camera for face scan, etc.). You can deny permissions, but certain features may not work.
How do I clear my cache or reset the app?
Web: Clear browser cache in your browser settings
iOS: Delete and reinstall the app
Android: Go to Settings > Apps > Ignite Health > Clear Cache