Overview
A Flexible Spending Account (FSA) allows you to set aside pre-tax dollars to pay for eligible healthcare expenses. Your FSA benefit is administered by FBA National, Ignite Health's third-party administrator (TPA).
Your FSA Card works like a debit card, allowing you to pay for eligible expenses directly at checkout at pharmacies, doctor's offices, and other healthcare providers.
Key Benefits:
Use your savings on any eligible healthcare expense
Access your full annual amount upfront
No copays or surprise bills for eligible items
Tax-free savings on healthcare costs
Access Your FSA
Wait for your FSA welcome email within ~4 weeks.
Log in to the Ignite Health App
Navigate to the My Benefits tab
Select the FSA benefit tile
Tap “View Account”
If you haven’t created your account yet, click “Register” on the portal page.
Enter the requested details to set up your account, including:
Employer ID: Check your invite email or contact [email protected] for your Employer ID
Employee ID: Your SSN
Sign in to the FBA National portal
View your balance, transaction history, and manage your account
FSA Card and Balances will be displayed in the Ignite Health app soon!
Account Setup and Card Delivery
Your physical FSA card will be mailed to your home address. FSA accounts and cards may take up to 4 weeks to be activated. In-app digital cards coming soon.
To set up your FSA account:
Wait for your welcome email
Tap "View Account" in the app
Click Register if you don't yet have an account
Enter the required details:
Employer ID: Check your invite email or contact [email protected] for your Employer ID
Employee ID: Your SSN
Once registered, you can view your digital card, check your balance, review transactions, and submit claims
If you have not received your card after 4 weeks, contact (888) 438-1008 ext. 1. While you are waiting for your card, you may still submit eligible claims for reimbursement.
Using Your FSA Card
Your FSA card is accepted at most major retailers and pharmacies including CVS and Walgreens. Just be sure the items are 213(d)-eligible healthcare expenses.
Submitting a Reimbursement Claim
If your card is unavailable or a transaction fails, complete the FSA reimbursement form with the following:
First and last name
SSN
Employer name
Email and phone number
Home address
Expense description and amount
Itemized receipt
Who Can Use My FSA?
You can use your FSA funds for eligible expenses for:
Yourself
Your spouse
Your qualifying children (must live with you for more than half the year and meet age requirements)
Your qualifying relatives (must receive more than half their support from you)
Note: Domestic partners do not qualify unless they meet the IRS definition of a qualifying relative. Contact [email protected] for questions about eligibility.
Contact/Support
Phone: (888) 438-1008 ext. 1
Email: [email protected]